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PRIVACY POLICY

Privacy Policy

Last Updated: 03/03/2024

Introduction

At R&C Heating and Cooling Service, (“R&C Heating and Cooling Service”, “we” or “us”) provide heating and cooling services and products. This Privacy Policy applies to information we collect from or about you, including when you use our website and other online products and services that link to this Privacy Policy, contact customer service, request a technician to visit your home or business, or otherwise interact with us (collectively, our “Services”). This Privacy Policy does not apply to aggregated or de-identified information that cannot reasonably be used to identify you.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

INFORMATION COLLECTION

Information You Provide to Us

We collect information you provide directly to R&C Heating and Cooling Service. For example, you share information directly with us when you fill out a form, schedule an appointment, make a purchase, request customer support, request a technician at your home or business, or otherwise communicate with us.

The types of personal information R&C Heating and Cooling Service may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

USE OF INFORMATION

At R&C Heating and Cooling Service, we handle the information we collect with utmost care and responsibility. Your data serves various essential purposes, enabling us to:

  • Provide, Maintain, and Improve Services: Your information is instrumental in delivering the services you request, ensuring they are customized to enhance your overall experience.

  • Transaction Processing: We use your data to process transactions efficiently, providing you with relevant information such as confirmations, receipts, invoices, and customer experience surveys.

  • Communication: To keep you informed and engaged, we send technical notices, security alerts, and support and administrative messages. We are also committed to responding promptly to your comments and questions, providing exceptional customer service.

  • Information about Offerings: R&C Heating and Cooling Service, along with our partners, may communicate with you regarding products, services, and events. We also share news and information that align with your interests. (Refer to the Your Choices section for opting out of such communications.)

  • Monitoring and Analysis: Understanding trends, usage patterns, and activities on our website is crucial. This helps us continuously improve our services and enhance your online experience. (Refer to the Advertising and Analytics section below.)

  • Security and Incident Prevention: We employ your data to detect, investigate, and prevent security incidents and other activities that could be malicious, deceptive, fraudulent, or illegal. This ensures the protection of your rights and property, as well as those of R&C Heating and Cooling Service and others.

  • Debugging: Identifying and rectifying errors on our website is vital for its smooth operation. Your information aids in debugging processes to provide you with a seamless online experience.

  • Legal and Financial Compliance: We adhere to legal and financial obligations, utilizing your data responsibly in compliance with applicable laws and regulations.

  • Stated Purposes: Any other purposes for which information was collected will be clearly communicated to you at the time of collection.

Feel secure that your data is handled with the highest standards of privacy and security.

SHARING OF INFORMATION

We disclose personal information under the circumstances outlined below or as otherwise detailed in this policy:

  1. Service Providers: We may share personal information with vendors, service providers, and consultants who require access to personal information to provide services on our behalf. This includes companies assisting us with web hosting, payment processing, third-party financing, fraud prevention, customer service, and marketing and advertising.

  2. Legal and Professional Advisors: Personal information may be shared with our legal and other professional advisors when necessary for obtaining advice or safeguarding and managing our business interests.

  3. Business Transactions: Personal information may be disclosed in connection with, or during discussions of, any merger, sale of company assets, financing, or the acquisition of all or part of our business by another company.

  4. Affiliated Companies: We may share personal information among R&C Heating and Cooling Service and our present and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

  5. With Your Consent: We may share personal information with third parties if you provide us with your consent or direct us to do so.

This sharing of information is conducted in accordance with the privacy standards outlined in this policy.

ADVERTISING AND ANALYTICS

At R&C Heating and Cooling Service, we collaborate with third-party partners to deliver advertising and analytics services on our website and in mobile apps. These partners employ various technologies such as cookies, web beacons, and device identifiers to gather information about your interactions with our site and other websites or applications. The data collected includes your IP address, web browser details, mobile network information, pages visited, time spent on pages or apps, links clicked, and conversion details.

The information obtained is utilized by R&C Heating and Cooling Service and our partners for purposes such as data analysis, tracking user behavior, assessing content popularity, delivering targeted advertising and content based on your preferences, and gaining insights into your online activities. 

Furthermore, we engage with third parties for customized advertising campaigns on external platforms like Facebook and Instagram. In the course of these campaigns, either we or the third-party platforms may transform identifiable information, such as your email address and phone number, into a unique identifier. This identifier can then be associated with a user account on these platforms, enabling us to comprehend your interests better and present you with tailored advertising. It's important to note that these third-party platforms may provide options for you to control the display of such customized ads.

YOUR CHOICES

Cookies

While most web browsers are set to accept cookies by default, you have the option to customize your browser settings to either remove or reject browser cookies. It's important to note that altering these settings could impact the availability and functionality of our website.

Communications Preferences

If you wish to stop receiving text messages or promotional emails from R&C Heating and Cooling Service, simply follow the instructions provided in those communications. Even if you choose to opt-out, please be aware that we may continue to send you non-promotional emails, such as those related to your account or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.) affords consumers residing in California specific rights regarding their personal information. If you are a California resident, this section is applicable to you.

California Consumer Privacy Act

Collection and Use of Personal Information: In the preceding 12 months, R&C Heating and Cooling Service has gathered the following categories of personal information: identifiers, financial details, characteristics of protected classifications, commercial specifics, audio or visual data, Internet or other electronic network activity particulars, and inferences. For precise information on the data points we collect and the categories of sources, please refer to the "Collection of Information" section above. We collect personal information for the business and commercial purposes outlined in the "Use of Information" section.

Disclosure of Personal Information: Personal information may be shared with third parties, as detailed in the "Sharing of Information" section above. In the previous 12 months, the disclosed categories of personal information for business purposes encompassed identifiers, financial details, commercial information, Internet or other electronic network activity information, and inferences.

Sale of Personal Information: R&C Heating and Cooling Service does not vend your personal information. However, our advertising partners may collect certain device identifiers and electronic network activity via our Services to tailor ads to your interests. To opt out of targeted advertising using your personal information, please consult the "Advertising and Analytics" section above.

Your Consumer Rights

You have the right to:

  1. Request comprehensive information about the categories and specific pieces of personal information collected, used, and disclosed for a business purpose in the last 12 months.

  2. Request the deletion of your personal information.

  3. Opt-out of any “sales” of your personal information.

  4. Be free from discrimination for exercising your CCPA rights.

For requests related to these rights, call (310) 795-8474 / (424) 362-4703 or email contact@rcheatingcoolingservice.com. To verify your request, we may seek information related to your recent interactions, such as a recent purchase or transaction, along with the phone number or email address we have on file.

If an authorized agent submits your request, evidence of power of attorney or valid written authority is required. Authorized agents seeking to make a request should contact us.

CONTACT US

Should you have any inquiries regarding this Privacy Notice, feel free to reach out to us via email at contact@rcheatingcoolingservice.com or by phone at (310) 795-8474 / (424) 362-4703.

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