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Wooden Frame Window

testimonials

See what our clients are saying about us.

Rancho Palos Verdes, CA

R & C have once again come out to my home to service my forced heater at my home and done a good job!  They always show up on time, answer my questions, able to fix the problem and always very professional!  Can't tell you how happy I am to have found R & C to service my AC and heater!

Calabasas, CA

Lucas and Luis installed an entire 4-ton system including duct work last summer and followed up with a complimentary tune up In the spring. They were professional and courteous From start to finish. R&C are my "go to" company for heating and air-conditioning.  I have recommended them to friends and family.  Great work, great service, very reasonable prices, and great people.

Venice, CA

Would highly recommend this company. Happened upon them from NextDoor where they advertised. Didn't think i would ever need them, until I did. I have a 2 year new HVAC that I encountered an issue with that no one could figure out. I paid for all their failed attempts. Luiz and Lucas walked and knew instantly what it was. Didn't have heat for 2 days until they showed up. Personable and reasonable. Turns out because I live so close to the ocean even these new systems will corrode sooner than expected. Thanks guys!!

R&C Heating and Cooling Service

Energy Recovery Ventilators (ERVs): ERVs improve indoor air quality while conserving energy by transferring heat and moisture between incoming and outgoing air streams.

Privacy Policy

Effective Date: 10/23/2023

Introduction

At R&C Heating and Cooling Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data. By using our services, you consent to the practices described in this policy.

 

Information We Collect

We may collect the following information:

  • Personal Information: This includes your name, address, email address, phone number, and other contact details when you provide them to us.

  • Service Data: We may collect data related to the HVAC services we provide, including equipment details, service records, and payment information.

  • Website and Analytics Data: We may collect data regarding your use of our website, including IP addresses, browser types, and pages visited.

 

How We Use Your Information

We may use your information for the following purposes:

  • To provide HVAC services and maintain records.

  • To communicate with you about appointments, services, and updates.

  • To process payments and send invoices.

  • To improve our services and website.

  • To comply with legal requirements.

 

Data Security

We take appropriate security measures to protect your data from unauthorized access or disclosure.

 

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers for the purpose of completing tasks and providing services to you.

 

Cookies and Tracking

We use cookies and tracking technologies on our website to improve your experience and gather data about how you use our site.

 

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

 

Your Rights

You have the right to access, correct, or delete your personal information. If you have any concerns or questions about your data, please contact us.

 

Changes to this Policy

We may update this policy from time to time to reflect changes in our practices. Any updates will be posted on our website.

 

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at (310) 795-8474 / (424) 362-4703 or via mail Attn: Privacy Officer, 2662 34th Street, Santa Monica, CA 90405.

Cooling Heating Service
HVAC - Heating, Cooling, Service, Repair and Installation - Los Angeles

See what our clients are saying about us.

Rancho Palos Verdes, CA

R & C have once again come out to my home to service my forced heater at my home and done a good job!  They always show up on time, answer my questions, able to fix the problem and always very professional!  Can't tell you how happy I am to have found R & C to service my AC and heater!

Calabasas, CA

Lucas and Luis installed an entire 4-ton system including duct work last summer and followed up with a complimentary tune up In the spring. They were professional and courteous From start to finish. R&C are my "go to" company for heating and air-conditioning.  I have recommended them to friends and family.  Great work, great service, very reasonable prices, and great people.

Venice, CA

Would highly recommend this company. Happened upon them from NextDoor where they advertised. Didn't think i would ever need them, until I did. I have a 2 year new HVAC that I encountered an issue with that no one could figure out. I paid for all their failed attempts. Luiz and Lucas walked and knew instantly what it was. Didn't have heat for 2 days until they showed up. Personable and reasonable. Turns out because I live so close to the ocean even these new systems will corrode sooner than expected. Thanks guys!!

Privacy Policy

Effective Date: 10/23/2023

Last Updated: 03/03/2024

Introduction

At R&C Heating and Cooling Service, (“R&C Heating and Cooling Service”, “we” or “us”) provide heating and cooling services and products. This Privacy Policy applies to information we collect from or about you, including when you use our website and other online products and services that link to this Privacy Policy, contact customer service, request a technician to visit your home or business, or otherwise interact with us (collectively, our “Services”). This Privacy Policy does not apply to aggregated or de-identified information that cannot reasonably be used to identify you.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information Collection

Information You Provide to Us

We collect information you provide directly to R&C Heating and Cooling Service. For example, you share information directly with us when you fill out a form, schedule an appointment, make a purchase, request customer support, request a technician at your home or business, or otherwise communicate with us. The types of personal information R&C Heating and Cooling Service may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

 

Other Information We Collect When You Interact with R&C Heating and Cooling Service

When you access or use our HVAC services or otherwise engage with us, we automatically collect information about your interactions, including:

Transactional Information: When you avail yourself of our heating and cooling services, we gather details related to the transaction. This includes specifics about the service, pricing, and the date and location of the services provided.

Device and Usage Information: We gather data about how you connect with our website, encompassing information about the device and network you use. This comprises details such as your hardware model, operating system version, IP address, unique device identifiers, and browser type. Additionally, we collect information about your activities on our website, such as the times you access it, pages you view, links you click, and the page you visited before arriving at our website.

Information Collected by Cookies and Similar Tracking Technologies: We, along with our service providers, employ tracking technologies like cookies and web beacons to gather information about your interactions. Cookies, which are small data files stored on your hard drive or device memory, aid us in enhancing our HVAC services and improving your overall experience. They enable us to identify popular areas and features of our services and keep track of visits. Web beacons, also known as "pixel tags" or "clear GIFs," are electronic images that may be used within our services or emails. They assist in delivering cookies, counting visits, and providing insights into usage patterns and the effectiveness of our campaigns.

Information We Collect from Other Sources

We may also acquire information about you from alternative sources. For instance, we might gather information about you from mailing list providers and other third-party sources.

Information We Derive

R&C Heating and Cooling Service may derive information or draw inferences about you based on the information we or our partners collect. For instance, we may make inferences about your geographical location based on your IP address or deduce that you are interested in acquiring specific HVAC products based on your browsing behavior and previous transactions.

USE OF INFORMATION

At R&C Heating and Cooling Service, we handle the information we collect with utmost care and responsibility. Your data serves various essential purposes, enabling us to:

  • Provide, Maintain, and Improve Services: Your information is instrumental in delivering the services you request, ensuring they are customized to enhance your overall experience.

  • Transaction Processing: We use your data to process transactions efficiently, providing you with relevant information such as confirmations, receipts, invoices, and customer experience surveys.

  • Communication: To keep you informed and engaged, we send technical notices, security alerts, and support and administrative messages. We are also committed to responding promptly to your comments and questions, providing exceptional customer service.

  • Information about Offerings: R&C Heating and Cooling Service, along with our partners, may communicate with you regarding products, services, and events. We also share news and information that align with your interests. (Refer to the Your Choices section for opting out of such communications.)

  • Monitoring and Analysis: Understanding trends, usage patterns, and activities on our website is crucial. This helps us continuously improve our services and enhance your online experience. (Refer to the Advertising and Analytics section below.)

  • Security and Incident Prevention: We employ your data to detect, investigate, and prevent security incidents and other activities that could be malicious, deceptive, fraudulent, or illegal. This ensures the protection of your rights and property, as well as those of R&C Heating and Cooling Service and others.

  • Debugging: Identifying and rectifying errors on our website is vital for its smooth operation. Your information aids in debugging processes to provide you with a seamless online experience.

  • Legal and Financial Compliance: We adhere to legal and financial obligations, utilizing your data responsibly in compliance with applicable laws and regulations.

  • Stated Purposes: Any other purposes for which information was collected will be clearly communicated to you at the time of collection.

Feel secure that your data is handled with the highest standards of privacy and security.

SHARING OF INFORMATION

We disclose personal information under the circumstances outlined below or as otherwise detailed in this policy:

  1. Service Providers: We may share personal information with vendors, service providers, and consultants who require access to personal information to provide services on our behalf. This includes companies assisting us with web hosting, payment processing, third-party financing, fraud prevention, customer service, and marketing and advertising.

  2. Legal and Professional Advisors: Personal information may be shared with our legal and other professional advisors when necessary for obtaining advice or safeguarding and managing our business interests.

  3. Business Transactions: Personal information may be disclosed in connection with, or during discussions of, any merger, sale of company assets, financing, or the acquisition of all or part of our business by another company.

  4. Affiliated Companies: We may share personal information among R&C Heating and Cooling Service and our present and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

  5. With Your Consent: We may share personal information with third parties if you provide us with your consent or direct us to do so.

This sharing of information is conducted in accordance with the privacy standards outlined in this policy.

ADVERTISING AND ANALYTICS

At R&C Heating and Cooling Service, we collaborate with third-party partners to deliver advertising and analytics services on our website and in mobile apps. These partners employ various technologies such as cookies, web beacons, and device identifiers to gather information about your interactions with our site and other websites or applications. The data collected includes your IP address, web browser details, mobile network information, pages visited, time spent on pages or apps, links clicked, and conversion details.

The information obtained is utilized by R&C Heating and Cooling Service and our partners for purposes such as data analysis, tracking user behavior, assessing content popularity, delivering targeted advertising and content based on your preferences, and gaining insights into your online activities. 

Furthermore, we engage with third parties for customized advertising campaigns on external platforms like Facebook and Instagram. In the course of these campaigns, either we or the third-party platforms may transform identifiable information, such as your email address and phone number, into a unique identifier. This identifier can then be associated with a user account on these platforms, enabling us to comprehend your interests better and present you with tailored advertising. It's important to note that these third-party platforms may provide options for you to control the display of such customized ads.

YOUR CHOICES

Cookies

While most web browsers are set to accept cookies by default, you have the option to customize your browser settings to either remove or reject browser cookies. It's important to note that altering these settings could impact the availability and functionality of our website.

Communications Preferences

If you wish to stop receiving text messages or promotional emails from R&C Heating and Cooling Service, simply follow the instructions provided in those communications. Even if you choose to opt-out, please be aware that we may continue to send you non-promotional emails, such as those related to your account or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.) affords consumers residing in California specific rights regarding their personal information. If you are a California resident, this section is applicable to you.

California Consumer Privacy Act

Collection and Use of Personal Information: In the preceding 12 months, R&C Heating and Cooling Service has gathered the following categories of personal information: identifiers, financial details, characteristics of protected classifications, commercial specifics, audio or visual data, Internet or other electronic network activity particulars, and inferences. For precise information on the data points we collect and the categories of sources, please refer to the "Collection of Information" section above. We collect personal information for the business and commercial purposes outlined in the "Use of Information" section.

Disclosure of Personal Information: Personal information may be shared with third parties, as detailed in the "Sharing of Information" section above. In the previous 12 months, the disclosed categories of personal information for business purposes encompassed identifiers, financial details, commercial information, Internet or other electronic network activity information, and inferences.

Sale of Personal Information: R&C Heating and Cooling Service does not vend your personal information. However, our advertising partners may collect certain device identifiers and electronic network activity via our Services to tailor ads to your interests. To opt out of targeted advertising using your personal information, please consult the "Advertising and Analytics" section above.

Your Consumer Rights

You have the right to:

  1. Request comprehensive information about the categories and specific pieces of personal information collected, used, and disclosed for a business purpose in the last 12 months.

  2. Request the deletion of your personal information.

  3. Opt-out of any “sales” of your personal information.

  4. Be free from discrimination for exercising your CCPA rights.

For requests related to these rights, call (310) 795-8474 / (424) 362-4703 or email contact@rcheatingcoolingservice.com. To verify your request, we may seek information related to your recent interactions, such as a recent purchase or transaction, along with the phone number or email address we have on file.

If an authorized agent submits your request, evidence of power of attorney or valid written authority is required. Authorized agents seeking to make a request should contact us.

CONTACT US

Should you have any inquiries regarding this Privacy Notice, feel free to reach out to us via email at contact@rcheatingcoolingservice.com or by phone at (310) 795-8474 / (424) 362-4703.

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